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Why Great Candidates Don't Respond To Job Ads

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Anybody who has ever posted a job ad online knows the frustration: hundreds of resumes, yet only a precious few worth consideration. To amplify the problem, the coveted talent behind those worthy few is inevitably off the market by the time your umpteenth call triggers a ring tone instead of a voice mail. The money wasted buying ad space and time lost sifting through second-rate resumes is nothing short of maddening.

So why don't “quality” candidates ever respond to your job ads?

Because you’re posting the wrong content – that’s why. Many people don’t realize this, but there’s a distinct difference between a job description and a job ad. A job description is a business document created for internal use (i.e., candidate assessment, legal compliance, performance reviews, etc). Conversely, a job ad is marketing collateral used to attract applicants to a job opportunity.

The problem is that everybody is posting job descriptions and nobody is posting job ads. That’s why cyberspace abounds with dull job requirements and is devoid of compelling job opportunities. Is it any wonder the response rate from “quality” candidates is so dismal? It’s like a business trying to attract customers with its market analysis instead of with a demographically targeted and creative advertising campaign. How effective would that be?

Here are the three major drawbacks of posting job descriptions instead of job ads:

The Dreaded Laundry List

Job descriptions read like an arduous laundry list for what employers want and say nothing at all about what career-minded individuals want. The high caliber talent you want to hire is not inspired by boilerplate job descriptions and endless bullet points of must-have requirements. While requirements are an essential component of a job description, they have no place in a job ad. I have covered this topic in great depth in my post aptly titled: Nix the Laundry List: Job Descriptions That Kill.

A Bland Format

The format of a traditional job description doesn’t pique the curiosity of passive candidates. The most important decision-making criteria to them are nonexistent or only vaguely hinted at. It requires a Herculean effort in reading between the lines to speculate how having the job might translate into a career upgrade. Because a job description is a business document intended for internal use, its format obscures the value proposition inherent in the opportunity. In short, a job description masquerading as a job ad speaks to the wrong audience.

The Wrong Audience

Remember, a job description is a business document. It doesn't have any “curb appeal” for your career-minded target demographic. It doesn't describe what these individuals care about most: what your opportunity has to offer them. During the recruiting outreach stage, you're the seller (and usually a desperate one at that); and the individuals you seek are the buyers.

Sellers don’t make demands on buyers; they pitch the value of what they have to offer. They tout how what they have to sell (a job) will benefit the buyer (a career advancement).

It's a candidate's market and always has been for top talent. So your job ad must appeal to their (the buyer’s) emotions. Top performers already have a job; they don't need a new one. So the onus is on you — the seller — to make them want a new one — yours! If you succeed, the table turns; they become the seller and you become the buyer. If you don't, your job ad will only attract desperate applicants who only care about one thing — a paycheck!

As with any well-conceived marketing strategy, you have to understand the buying patterns of the demographic you’re trying to influence. With job advertising, you want your offer to appeal to top performers. Luckily, what top performers want is predictable — it’s etched in stone. Every top performer looks for the following criteria in a job opportunity — otherwise you are not talking to a top performer:

  • They want a Challenge
  • They want Important work
  • They want major Responsibility
  • They want a roadmap for Success
  • They want Recognition
  • They want to join a talented Team
  • They want to join an excellent Organization

How many job ads have you seen lately that represent an abridged version of this criteria? Probably not many!

Next up, in my third and final part of this “Job Ads That Kill” series, I will walk you through the process of transforming a dull job description in a compelling job ad that elicits a response from QUALITY candidates.

Comments

Anonymous
Wed, 06/16/2010 - 13:01

Kevin's article is not about who got laid off - whether they were competent or jerks. In the current economic situation, maybe the paradigms are different. But in general a job ad should do the selling. Give enough details to trigger the interest and make the passive or active candidate to call the recruiter to explore further. This is important for senior/strategic positions. I do not believe in key word search. As a candidate I would like to have a small chat with the recruiter/hiring manager, before sending the cv.
Another way to cut on the ‘casual candidate’ is to have a small online filter with 3-4 questions. Most of the job portals give this feature with some additional charges. My views.

Anonymous
Wed, 06/16/2010 - 13:01

Very often the BEST don't apply because they are not even looking, they are gainfully employed and have to be approached.
I agree that a large volume of "job posts" are exclusively written for "in-house" consumption, almost to the point of legalese and they are difficult to get through and don't SELL the opportunity. To get the best of those currently looking you have to tell them why they should consider employment with you. (You can always send the "formatted job document" once you and they are interested.)
In order to write a "sales ad" it takes thought, it takes time and it may need to be revised frequently as results (or lack of) determine.

Anonymous
Wed, 06/16/2010 - 12:57

"A" players demand and deserve better!
Another pet peeve is requesting a specific number of years of experience in a particular skill set without "really" having any correlation to if/why that number actually matters in a candidate's ability to contribute.
How do you know that the person with two years of experience in XYZ isn't a completely kick-@$$ performer and the person with 7 years of experience in XYZ is a fly below the radar, do the bare minimum to earn a paycheck every two weeks type?
Just because someone has done something for a long time, does not mean they do it well. Behavioral interviews will usually not reveal competence level, only that someone is familiar/experienced with that item.
In the past I've been contacted based on my resume submittal only to be rejected over some random "deal-breaker" or "must-have" that was simply buried amongst the rest of the laundry list of requirements.
If something really is THATcritical to success on the job, take the time to elaborate in the job posting. For example: If you need someone who has managed senior level ABC professionals for 10+ years, say so and explain why that applies to the position in question. Don't simply say, "Position may have up to five direct reports in the such and such category."
Even in an employers' market, top talent still self-selects in or out of an employer's screening process based on WIIFM criteria of their own. IMHO: If more employers would view their job ads as marketing opportunities to their target audience vs. a list of demands to anyone on the planet, they wouldn't have quite a pile of crap to sift through.

Anonymous
Wed, 06/16/2010 - 12:56

Awesome post, Kevin! I couldn't agree with you more. Too often I see job postings that are all descriptions of requirements and skills needed while not including the reason why a top candidate should apply. I've looked and thought about this quite a bit and here are a few steps I follow when creating a job description:
1) Keep it short - When in doubt, always try to make your description shorter. This will make you take out information that is not crucial.
2) Use Bullets - Bullets are a great way to get more info down on a page while making it very easy to read.
3) Add a "Why Should you Work at [Your Company]" section - This forces you to come right out and say what is in it for the candidate.
4) Include a presentation or video within your apply process. This is a great way to highlight certain aspects of the job and benefits that you can offer in a fun interactive format.
There are tons of other ways to improve your job ads as well and I look forward to what you come up with for your next blog article.
Also, love the series title "Job Ads That Kill"! That's great!

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